Privacy Policy

1. General Information

At Movivena, we are committed to protecting the privacy and security of our users' personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.

By accessing and using our website, you agree to the practices described in this Privacy Policy.

2. Data We Collect

2.1 Personal Information

• Identification Data: Full name, age
• Contact Information: Email address, phone number
• Health Information: Description of joint discomfort (optional)
• Shipping Data: Postal address for product delivery

2.2 Technical Information

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on site
• Cookies and similar technologies

3. How We Use Your Data

We use the information collected for the following purposes:

• Consultations and Advice: Provide personalized joint health consultations
• Order Processing: Manage product requests and shipments
• Communication: Respond to inquiries and send relevant information
• Service Improvement: Analyze website usage to optimize user experience
• Direct Marketing: Send offers and promotions (only with your consent)
• Legal Compliance: Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you have given us your explicit consent
• Legitimate Interest: To improve our services and communicate with you
• Contractual Compliance: To fulfill our contractual obligations
• Legal Compliance: To meet applicable legal requirements

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except in the following circumstances:

• Service Providers: Companies that help us operate our business (shipping, payments, analytics)
• Healthcare Professionals: Specialists providing consultations (only with your consent)
• Legal Requirements: When required by law or competent authorities
• Protection of Rights: To protect our legal rights or those of third parties

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Robust access and authentication protocols
• Regular security audits
• Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

In general, we keep contact data for 3 years after the last interaction, unless you request its deletion earlier.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request the deletion of your personal data
• Restriction: Request restriction of the processing of your data
• Portability: Request the transfer of your data to another provider
• Objection: Object to the processing of your data for certain purposes
• Withdrawal of Consent: Withdraw your consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze site traffic and usage
• Personalize content and ads
• Remember your preferences

You can configure your browser to reject cookies, but this may affect site functionality.

10. International Transfers

Your data may be transferred and processed in countries outside of Colombia. In such cases, we ensure that adequate safeguards are in place to protect your data in accordance with international data protection standards.

11. Minors

Our services are intended for individuals over 18 years old. We do not intentionally collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through:

• Prominent notice on our website
• Email notification (for material changes)
• Updating the "last updated" date on this page