Terms of Use

1. Acceptance of Terms

By accessing and using this website and Movivena's services, you agree to be legally bound by these Terms of Use. If you do not agree with any of these terms, you should not use our website or services.

These terms constitute a legal agreement between you and Movivena Colombia. We recommend reading all terms carefully before using our services.

2. Definitions

• "Website": Refers to the Movivena website and all its associated pages
• "Services": Includes consultations, advice, product sales, and any service offered
• "User": Any person who accesses or uses our website or services
• "Product": Movivena dietary supplement and related products
• "Content": All information, texts, images, and materials on the website

3. Authorized Use of the Website

3.1 Permitted Use

You may use this website to:

• Obtain information about Movivena products and services
• Request consultations and professional advice
• Place product orders
• Communicate with our customer service team

3.2 Prohibited Use

The following are strictly prohibited:

• Using the website for illegal or unauthorized purposes
• Attempting to gain unauthorized access to our systems
• Transmitting viruses, malware, or any malicious code
• Copying, distributing, or modifying content without authorization
• Reverse engineering or attempting to extract source code
• Using robots, scrapers, or automated tools
• Interfering with the normal operation of the website

4. User Registration and Accounts

To access certain services, you may need to provide personal information. You agree to:

• Provide true, accurate, and complete information
• Keep your contact information up to date
• Maintain the confidentiality of your access credentials
• Immediately notify of any unauthorized use of your account
• Accept responsibility for all activities under your account

5. Products and Services

5.1 Nature of the Product

Movivena is a natural dietary supplement, not a medicine. It is not intended to diagnose, treat, cure, or prevent any disease. Results may vary between individuals.

5.2 Consultations and Advice

The consultations provided are for informational and educational purposes only. They do not constitute professional medical advice. You should always consult a qualified healthcare professional before making any health-related decisions.

5.3 Availability

We reserve the right to:

• Modify or discontinue products and services
• Change prices without prior notice
• Limit order quantities
• Reject orders at our discretion

6. Orders and Payments

6.1 Ordering Process

When placing an order, you:

• Confirm that you are 18 years of age or older
• Agree to pay the indicated price plus shipping costs
• Provide accurate shipping information
• Authorize the processing of your order

6.2 Pricing and Billing

• All prices are in Colombian Pesos (COP)
• Prices include VAT when applicable
• Shipping costs are calculated based on location
• We accept multiple payment methods

6.3 Shipping and Delivery

• We ship throughout Colombia
• Delivery times are estimated
• You are responsible for providing a correct delivery address
• Risk transfers to you upon delivery

7. Return Policy

We offer a satisfaction guarantee policy:

• You may return unused products within 30 days
• Products must be in their original packaging
• Return shipping costs are the responsibility of the customer
• Refunds are processed within 5-10 business days
• Some products may be excluded from returns for hygiene reasons